Frequently Asked Questions

At Herbalife, ethics and compliance are essential cornerstones of our operations. We have a dedicated department to help ensure that our Ethics and Compliance Program, high standards, and regulatory requirements are consistently upheld. 

Our Ethics and Compliance Program at Herbalife is founded on four key elements that foster consistency and adaptability in response to changing business and external environments. These elements are: 

• Prevention 
• Detection 
• Improvement and Remediation 
• Investigation 

 Whether you are an Herbalife employee, contractor, Herbalife Independent Distributor, customer, vendor or a member of the general public, we encourage you to raise concerns about misconduct, suspected violations of law or possible breaches of our Herbalife Code of Conduct as well as other related company policies and procedures. 

We have different reporting methods to report your concern 24 hours a day, seven days a week, without fear of retaliation, by either dialing 1-844-539-2285 (in the U.S. only), visiting IntegrityLine.Herbalife.com or emailing the Ethics and Compliance office at EthicsandCompliance@Herbalife.com. The site also has toll-free numbers for countries outside the U.S. Our hotline is operated by an independent third party. Where permitted by law, complaints can be made anonymously. 

Herbalife is the #1 active and lifestyle nutrition brand in the world.*  
Herbalife is the #1 protein shake in the world.†  
  
*Source: Euromonitor; CH2025ed, active & lifestyle nutrition as weight management & wellbeing, sports nutrition and vitamins & dietary supplements definitions; combined % RSP share GBO for 2024.  
  
†Source: Euromonitor; CH2025ed, protein shake as sports protein powder, sports protein RTDs, meal replacement, supplement nutrition drinks & protein supplements; combined % RSP share GBO for 2024.

Herbalife operates through a direct-selling model, meaning our products aren’t sold in stores or online marketplaces by the company. Instead, they’re available exclusively through Herbalife Independent Distributors. Distributors help customers choose the right products for their needs and offer ongoing support to help them reach their nutrition and wellness goals.

Herbalife offers a wide range of high-quality, science-backed products, including meal replacement protein shakes, teas, aloes, dietary supplements, sports hydration and personal care products.

​​Since 1980, Herbalife has been on a mission to improve nutritional habits around the world with great-tasting, science-backed nutrition products that help people get the right balance of healthy nutrition. Herbalife is a global direct-selling nutrition company, with over 45 years of experience in developing a full line of nutrition products that can be customized to meet individual needs and help consumers achieve their unique health and wellness goals. 

At Herbalife, quality isn’t just a step in the process – it’s the foundation of everything we do. Through our Quality by Design (QbD) approach, we embed quality into every stage – from product development to manufacturing, ensuring that each product is safe and effective and that it delivers the same high standard every time.  

Our quality program is science-based, designed to manufacture and deliver high-quality, effective products through rigorous testing. The program oversees and qualifies the use of ingredients and formulations, with a focus on regulatory compliance, shelf life and ongoing product monitoring. 

We partner exclusively with qualified suppliers who meet our strict standards for purity and potency. Each is subject to independent audits, ingredient testing and ongoing performance reviews. 

Every Herbalife® product is tested in our ISO 17025-accredited laboratories or by qualified third-party labs. Only products that meet our rigorous quality standards and deliver what’s promised on the label are released to market so that customers can feel confident in every Herbalife® product they use. 

Because your wellness deserves nothing less than the best – we make sure that every product you use is one you can trust.

Herbalife advocates creating an open dialogue between customers and their health care providers. This is a key component in promoting consumer safety. 

Our Global Post-Market Safety Affairs team helps facilitate these conversations by making our health and safety staff available to consult with any health care provider. 

Our team is happy to address any product-related questions that health care providers may have, including whether they may be suitable for use by customers with certain dietary restrictions or other unique medical considerations. Health care providers can contact the company directly at GCS@Herbalife.com. 

Herbalife caters to a variety of daily nutritional needs, offering choices to consumers in more than 90 markets across the globe. By improving people’s nutrition habits and providing high-quality products and business opportunities, Herbalife is making a positive impact in communities around the world.

Herbalife’s global headquarters is located in Los Angeles, California, United States.

The company operates in over 90 markets around the world, with regional offices, distribution centers and manufacturing facilities supporting its global network of Herbalife Independent Distributors.

Herbalife was founded by Mark Hughes in 1980 with a mission to improve the nutritional habits of the world and provide people with a healthy way to manage their weight. 

Mark began by selling nutritional products out of the trunk of his car in Los Angeles, and his vision grew into a global wellness company that now serves millions of customers in over 90 markets.

Herbalife’s current CEO is Stephan Gratziani. He began his Herbalife journey in 1991 after a career as a competitive U.S. cyclist and time spent living in Paris. Inspired by Herbalife’s mission to improve lives through better nutrition, Stephan built one of the company’s most successful global Distributorships, spanning more than 70 markets.

In 2025, Stephan became the first Distributor since founder Mark Hughes to lead Herbalife as CEO. Before that, he served as Chief Strategy Officer and President, bringing valuable field experience and strategic insight to the company’s leadership.

Since assuming the CEO role, Stephan has focused on modernizing global sales training, deepening distributor engagement, and transforming Herbalife into a tech-enabled, global wellness platform. His leadership is driven by a passion for empowering people and a commitment to long-term growth.

Herbalife is a publicly traded company owned by a broad base of shareholders and institutional investors. 

It is listed on the New York Stock Exchange under the ticker symbol HLF. Being publicly traded means Herbalife does not have a single owner. Instead, its shares are held by individuals, mutual funds, pension plans and other investment institutions. 

Many customers take Herbalife® products as part of a weight loss or weight maintenance program, but beyond supporting weight management, Herbalife also offers a wide range of nutritional foods, dietary supplements and skin and body care products. 

For example, Herbalife® Formula 1 shake mixes are meal replacements designed to substitute for higher-calorie meals. When used with an calorie-controlled diet, replacing two meals a day with Formula 1 shakes can support weight loss. Replacing one meal a day can help maintain weight after weight loss. Other Herbalife® products, such as protein snacks and supplements, can help support nutrient intake throughout a weight-control program. 

Herbalife® weight-loss programs are based on our Global Wellness Philosophy, which promotes a balanced intake of macro- and micronutrients, regular physical activity, hydration and healthy lifestyle habits. This philosophy was developed with input from licensed physicians and registered dietitians to support the needs of generally healthy adults.

Aside from our flagship Formula 1 Healthy Meal Replacement Shake made with soy, Herbalife also offers the HERBALIFE V vegan line, featuring products such as HERBALIFE V Plant-Based Protein Shake, which provides 20 grams of organic, plant-based protein per serving from pea, pumpkin seed and chia seed proteins, as well as HERBALIFE V Plant-Based Greens Booster, a refreshing greens mix supplement formulated with organic blends of fruits and vegetables to support overall wellness. Both products are certified vegan, USDA Organic, Non-GMO and Kosher.

The cost of Herbalife® products varies depending on the product category or bundle offered by your Herbalife Independent Distributor. Herbalife offers a wide range of high-quality options across weight management, sports nutrition, personal care and everyday wellness. Pricing reflects the premium ingredients, scientific research and strict quality standards behind every product.

In addition to high-quality nutrition, customers also benefit from the personalized support and guidance of their Distributor, who provide added value to help them reach their wellness goals.

You can buy Herbalife® products through Herbalife Independent Distributors or by visiting a local Nutrition Club. You can also shop online at Herbalife.com.

Herbalife uses a direct-selling model, which means our products are not sold in traditional retail stores or online marketplaces. Buying directly from a Distributor ensures that you receive personalized guidance and authentic products. 

In 2024, roughly 4.5 million Herbalife protein shakes were consumed daily around the world. All Herbalife® products are created to be compliant with U.S. and global regulations to ensure that they are safe for use by healthy adults. Herbalife® products should be consumed as directed on the label.  

It’s important to note that some products contain ingredients such as soy, oats, dairy, caffeine and others, so they might not be suitable for certain individuals, such as those who are pregnant or nursing. If you have any questions regarding any Herbalife® products or specific ingredients, you can reach out directly to the Global Post-Market Safety Affairs team at GCS@Herbalife.com. Herbalife also recommends consulting your health care provider before making any changes in your diet.

No. Distributors are prohibited from offering or facilitating sales of Herbalife® products through any auction, online auction or e-commerce website or any other website, including eBay or Amazon. Distributors may only sell products online using platforms created by Herbalife.  

To support Distributors, Herbalife offers free, branded e-commerce websites that are customizable within set guidelines. These sites include up-to-date product information and built-in shopping features that allow Distributors to set retail prices. All core product content is standardized by Herbalife to ensure accuracy, compliance with product claim regulations and consistency with the Herbalife brand. Returning customers can log in with their existing credentials, while new customers can easily register and begin shopping once approved.

Yes, you can earn some extra income with Herbalife, but it requires hard work, time and dedication. 

Herbalife Independent Distributors can make money through a variety of ways: 

• Retail profit comes from purchasing Herbalife® products at a discounted price and selling them at the suggested retail price to customers.
• Commissions are earned when Distributors sponsor others and earn a percentage of their team’s sales.  
• As their business grows, Distributors may also qualify for additional bonuses based on performance milestones and team success. 

Most Distributors join part-time for product discounts and supplemental income. Many do not sell products or recruit others. 

For typical earnings, see our Statement of Typical Distributor Earnings. 

Yes, many Herbalife Independent Distributors have built successful businesses, with some making it their primary source of income. However, success is not guaranteed and depends on individual effort, skill and long-term commitment.

​​What to know about success with Herbalife:​

• Top-performing Distributors often have five to 11 years of experience. 
• Results vary widely – some succeed, others do not. 
• Like any business, it requires hard work, time and dedication. 
• Herbalife provides tools and training, but success is up to the individual. 

For typical earnings, refer to Herbalife’s Statement of Typical Distributor Earnings. 

No. All Herbalife Independent Distributors need to have a Sponsor. The Sponsor is typically someone who introduced you to the Herbalife business opportunity. If you haven’t connected with anyone, you can request Herbalife to help find you a Sponsor. 

Sponsors help guide new Distributors, answer questions and provide mentorship to help build a successful business. 

No. Herbalife Independent Distributors may not sell Herbalife® products in markets (open or enclosed), pharmacies, kiosks, booths (temporary or permanent), swap meets, flea markets, food trucks, shipping containers, restaurants, food service establishments or any similar location.  

Herbalife’s policy requires that products be sold through a direct, personal relationship with a trained Distributor. This helps ensure that each customer receives personalized support, coaching, product education and guidance for their wellness goals.

No, Herbalife does not pay for trips directly. However, the company offers incentives such as retreats, training events, vacations and cash bonuses for Herbalife Independent Distributors who meet specific sales goals. These promotions are based on documented customer sales and provide a great opportunity to celebrate your success and connect with others in the community.

Generally, Herbalife pays eligible Independent Distributors once a month, based on their documented retail sales to customers. At the end of each month, Herbalife calculates earnings and sends payment the following month. Distributors can view their detailed earnings in their monthly statement.

Herbalife welcomes all to our family of Distributors. We believe our business model appeals to anyone who has a passion for health and wellness and is looking for an opportunity to earn some extra income and build a wellness business on their own terms. 

The Herbalife business model is inclusive; it appeals to all seeking economic opportunities and nutritional wellness, regardless of ethnicity. 

​​Anyone can become an Herbalife Independent Distributor by signing up through a Sponsor.​

All Distributors start at a 25% discount. This discount applies to personal purchases as well as products intended for resale. Independent Distributors can earn a discount of 35%, 42% or 50% under the Herbalife Sales & Marketing Plan.

Herbalife Independent Distributors can earn retail profit by selling products directly to customers. For example, in the U.S., if you buy a Formula 1 shake for $46.29 and sell it at the suggested retail price of $59.95, you could make a profit of $13.66 per unit. 

In addition to retail profit, eligible Distributors may also earn commissions, royalties, production bonuses and other incentives based on their sales and business performance.

Success is not guaranteed. Income depends on consistent effort, skill and how the business is built. For more details, visit our Statement of Typical Distributor Earnings. 

The Digital Starter Kit costs $54.95 as of 2025 in the U.S. This is the only required cost to join Herbalife and become an Independent Distributor. There are no additional sign-up fees or inventory purchases needed to get started.

If an Herbalife Independent Distributor resigns for any reason, the Distributor is entitled to a full refund of the cost of the IBP/Digital Starter Kit, unopened products, Herbalife-produced literature and sales aids, and unused U.S. corporate event tickets that were purchased within the previous 12 months. The refund amount includes the cost of the items, any taxes, any shipping and handling costs on the original delivery and return of the items to Herbalife.  

Distributors may initiate the refund process through the Online Refund Self-Service Center on MyHerbalife.com or by contacting the Refunds and Repurchase Department at 1-855-757-4747 to arrange for the pickup of items to be returned to Herbalife. 

You can find an Herbalife Independent Distributor by visiting Herbalife.com. When you start shopping, we’ll connect you with an Independent Distributor who can offer personalized product recommendations and support.

Or if you're not ready to make a purchase just yet, you may call our Member Services team at 1-888-443-7225 (Monday through Friday, 8:00 a.m. to 5:00 p.m. PT), and we’ll gladly refer you to a Distributor.

Herbalife Distributors sell Herbalife® products and offer personalized product recommendations to help customers reach their wellness goals. They often provide one-on-one coaching, support and guidance for goals like weight loss, improved fitness or healthier lifestyle habits.

In addition to product sales and coaching, some Distributors choose to grow their business by mentoring a team of other Distributors. Others may open a Nutrition Club to create a supportive, community-focused wellness space. Each Distributor decides how to structure their business based on their goals and availability.

An Herbalife Independent Distributor is an independent entrepreneur who buys Herbalife® products at a discount and can sell them at a profit. While most Distributors join part-time and enjoy the discount for their personal use, others choose to share products with friends and family or take a more active role in helping customers reach their wellness goals.

Distributors are often seen as wellness coaches and receive training from Herbalife experts to support their knowledge of nutrition and product use. They are not employees of Herbalife – they run their own businesses, set their own schedules and decide how much time to commit.

Some Distributors choose to grow their business further by building a team of other Distributors or even opening a Nutrition Club to create a community-based wellness space.

Herbalife Nutrition Clubs are community-based wellness spaces run by Herbalife Independent Distributors. Many Clubs operate similarly to retail shops, where customers can purchase prepared Herbalife® products like protein shakes, teas and aloe drinks. Some Clubs also provide wellness coaching, product education and opportunities to connect with others pursuing healthy lifestyles. 

Each Club is unique, based on the needs of the community and the services offered by the Distributor. 

​​What can I expect at an Herbalife Nutrition Club?​

Club offerings may vary, but you can often:

• Purchase prepared Herbalife® products such as protein shakes, teas and aloe drinks
• Receive personalized wellness evaluations or product recommendations
• Find coaching, accountability and support for your wellness goals
• Participate in group discussions on nutrition and healthy living
• Join fitness or wellness activities organized by the Club

​​Who runs the Clubs?​

Nutrition Clubs are independently owned and operated by Distributors. They are not run by Herbalife. 

As of 2024, there are roughly 65,000 registered Herbalife Nutrition Clubs worldwide. Herbalife operates in more than 90 markets around the world.

Nutrition Clubs are independently owned and operated by Herbalife Independent Distributors.

Herbalife Nutrition Clubs are run by Herbalife Independent Distributors, so membership costs vary by location. Some Club operators may charge a fee, while others may bundle memberships with product purchases or coaching services.

To find an Herbalife Nutrition Club near you, connect with a local Herbalife Independent Distributor or ask within your network to be invited to join a local Club.

Alternatively, you can also search online. Nutrition Clubs are often located in major cities. Look up “Herbalife Nutrition Club near me” on Google or social media platforms like Facebook and Instagram, where many local Clubs post updates.

Herbalife Nutrition Clubs are independently operated by Distributors, so there is no official “Club locator” tool. Connecting through personal networks is the most reliable way to find and join a Nutrition Club.

Herbalife Nutrition Clubs are brick-and-mortar locations independently owned and operated by Herbalife Independent Distributors. Located in areas where our Distributors live and work, Nutrition Clubs provide them with the opportunity to offer their customers unique, individual, single-serving product options created and prepared by the Club Operator.  

Nutrition Clubs are more than just a place to purchase prepared products, they also offer a sense of community and support to customers on their health and wellness journeys. Many Clubs offer tailored services to meet the specific needs of clients. For example, some Clubs organize Weight Loss Challenges, host neighborhood walks or facilitate Fit Clubs that integrate fitness activities with nutrition guidance.

Connect with a local Herbalife Independent Distributor to join a Nutrition Club near you.

For more than two decades, Herbalife Nutrition Clubs have played a significant role in Herbalife’s business evolution. Started by Herbalife Independent Distributors in Mexico, the Nutrition Club model expanded to the United States, and today is a transformational part of our business in more than 90 markets. As of 2024, there are roughly 65,000 Nutrition Clubs around the world. 

This expansion provided Distributors worldwide with a valuable opportunity to engage with customers daily and foster business growth through meaningful interactions built on a retail foundation.

Before signing a lease to open a Nutrition Club, Herbalife Independent Distributors must adhere to specific criteria developed by the company. 

These requirements include:

• Being a Distributor for 12 consecutive months
• Completing a required training course
• Completing a business plan
  

Explore our Distributor success stories and learn more about the Herbalife business opportunity.